If you have any questions about our sizing, feel free to message us on Whatsapp

Shoe Care

These shoes have been handmade by a Spanish family of craftsmen with the utmost attention. As such each and every shoe is individual and comes complete with its own character. As natural leather is used, there will inevitably be discernable variations in the grain, with wrinkles and hues as part of the package. Rather than flaws, these are the features which make your shoes unique.

In order to best protect your shoes, we recommend always storing them carefully in their cotton bags provided when not worn or when travelling. Since the natural leather has not been waterproofed, avoid any contact with water, grease or alcohol. To remove a water stain, immediately dry it gently with a white cloth.

A shoe tree will also help the supple leather maintain its shape and as with all leather, ensure you keep your shoes out of direct sunlight, heat and humidity.

Should your shoe sustain liquid or colour damage, ensure you consult a professional as soon as possible. Each pair of shoes comes with spare heel caps, so don’t be tempted to wear them down to the pin—you will ruin them! Equally, don’t decide to run through cobbled streets or mingle on a muddy lawn—these are handmade shoes which require terra firma. 

Should you require any further information, our customer care team remains entirely at your disposal.

Soles and Heels

The soles of your Tori Solea shoes are made of a natural leather and will therefore naturally wear down with usage. This is not a manufacturing defect, it is a natural process and part of the normal wear of the shoes. It is not recommended to walk on wet soil as shoes will get dirty and the stains are very difficult to remove. Please note that small stains on the leather sole can be softened by rubbing gently with an eraser. With extensive wear the heel tip will naturally deteriorate. It is recommended that these are changed before the inner heel begins to show. This is important as having an unstable heel can lead to balancing issues and can affect the shape of the entire shoe (and also your structure). You can change your heel tip at a shoe cobbler.

Nappa Leather

Nappa is a very soft material and shoes made from it will stretch with time and so we recommend allowance is made for this when selecting your size. Nappa is naturally very porous, and therefore coloured creams and moisturizing agents should be avoided as these may leave watermarks which are very difficult to remove.

Calf Suede

Suede is a very absorbent material and therefore marks easily. We recommend using a specific protective product designed for suede to keep products in good condition. A good quality suede sponge or brush may be used to remove loose dirt but care should be taken as excessive use can cause permanent damage. Suede often has subtle colour variations due to the rub of the leather. Excess exposure to water or other liquids may result in staining. If you believe your suede shoes need further cleaning, please consult a professional leather cleaner or expert.

Satin

Satin is a delicate fabric, minimal contact with sharp or rough objects may cause it to pull or tear. Contact with liquid may cause satin to stain and therefore it is important to keep your shoes safe from rain and other liquids. In terms of cleaning satin a professional shoe cleaner can advise in this regard. When not in use, keep your shoes clean, dry and in their care bags. For satin shoes with crystal embellishments, ensure the shoes are stored in separate care bags or in such a way that the crystals do not come into contact with any part of the satin.

Lace

It is important to take extra care with lace shoes as it is a delicate fabrication and needs to be kept out of contact with sharp, rough objects that may catch the material. It is important to keep lace out of contact with water or other liquids. Do not apply leather cleaning products to lace. Please seek a professional cleaning service. When not in use, keep your shoes clean, dry and in their care bags.

Velvet

With abrasion and use it is possible for the fabric to moult some fibres. Loose dirt may be removed with a damp cloth and dried immediately away from direct heat. We would advise against the use of any cleaning products.

Specchio leather

The metallic leather finish to this material may develop wrinkles with constant flexing; this is considered the natural wear of the product and not a fault. Should the leather become wrinkled or scratched, there is no way to restore it. While treating the leather with any alcohol based liquids will damage the metallic finish, Mirror leather can be cleaned by gently wiping it with a soft damp cloth and dried immediately. Products made of mirror leather should be stored away from direct sources of humidity and heat. This is a surface finishing and so with abrasion and wear the metallic finish can be removed. This is normal wear for this type of material and is not considered a flaw. Once the metallic finish is removed, it cannot be re-applied or restored and we advise that you avoid contact with liquids containing alcohol or solvents as this will remove the finishing.

Elaphe Snakeskin

Elaphe is an exotic land snake from Asia. Special care should be taken with products made from elaphe and with time, use and atmospheric differences, some of the scales may lift. This is a natural property of snakeskin and once this lifting occurs it is unfortunately not possible to reverse. To ensure your elaphe shoes stay in optimal condition for as long as possible, we recommend caring for them with specific care creams designed for exotic skins. Avoid using liquids containing alcohol on elaphe with a metallic finish.

Calf Leather

Calf is a relatively strong leather but can still become marked with wear and as with all leather products, will require occasional maintenance. Any loose dirt can be wiped with a soft damp cloth and dried immediately away from direct heat. We would advise against the use of any cleaning products containing solvents which will affect the surface finishing on the leather. Coloured creams should also be avoided.

Calf Hair

This is a delicate material and should areas become bald it is impossible to reverse the damage. Loose dirt can be removed with a lightly damp cloth and left to dry naturally.

Patent Leather

Patent will easily absorb ink or pigments from other items that they are in contact with. Each shoe should be kept in its single dust bag when not in use and avoid contact with darker or heavily printed materials. Care should be taken to avoid contact with alcohol or any type of solvent which will damage the high shine finish.

Glitter

Glitter fabric can be damaged by friction rubbing against the shoe. The delicacy of this material means the item should be handled with due care. All glitter fabrics will lose a small amount of glitter. This is not a fault and is the nature of the material. If a glitter area becomes bald, the glitter cannot be reapplied. As with all metallic finishes, liquids containing alcohol should be avoided.