Shoe size conversion

Shoe width

All heels are a standard/medium width (M).

Shoe Care

These shoes have been handmade by a Spanish family of craftsmen with the utmost attention. As such each and every shoe is individual and comes complete with its own character. As natural leather is used, there will inevitably be discernable variations in the grain, with wrinkles and hues as part of the package. Rather than flaws, these are the features which make your shoes unique.

In order to best protect your shoes, we recommend always storing them carefully in their cotton bags provided when not worn or when travelling. Since the natural leather has not been waterproofed, avoid any contact with water, grease or alcohol. To remove a water stain, immediately dry it gently with a white cloth.

A shoe tree will also help the supple leather maintain its shape and as with all leather, ensure you keep your shoes out of direct sunlight, heat and humidity.

Should your shoe sustain liquid or colour damage, ensure you consult a professional as soon as possible. Each pair of shoes comes with spare heel caps, so don’t be tempted to wear them down to the pin—you will ruin them! Equally, don’t decide to run through cobbled streets or mingle on a muddy lawn—these are handmade shoes which require terra firma. 

Should you require any further information, our customer care team remains entirely at your disposal.

Soles and Heels

The soles of your Tori Solea shoes are made of a natural leather (nappa leather) and will therefore naturally wear down with usage. This is not a manufacturing defect, it is a natural process and part of the normal wear of the shoes. It is not recommended to walk on wet soil as shoes will get dirty and the stains are very difficult to remove. Please note that small stains on the leather sole can be softened by rubbing gently with an eraser. With extensive wear the heel tip will naturally deteriorate. It is recommended that these are changed before the inner heel begins to show. This is important as having an unstable heel can lead to balancing issues and can affect the shape of the entire shoe (and also your structure). You can change your heel tip at a shoe cobbler.

Lamb Nappa Leather

Nappa is a very soft material and shoes made from it will stretch with time and so we recommend allowance is made for this when selecting your size. Nappa is naturally very porous, and therefore coloured creams and moisturizing agents should be avoided as these may leave watermarks which are very difficult to remove.

Kid Suede

Suede is a very absorbent material and therefore marks easily. We recommend using a specific protective product designed for suede to keep products in good condition. A good quality suede sponge or brush may be used to remove loose dirt but care should be taken as excessive use can cause permanent damage. Suede often has subtle colour variations due to the rub of the leather. Excess exposure to water or other liquids may result in staining. If you believe your suede shoes need further cleaning, please consult a professional leather cleaner or expert.